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1. Briefly describe the technologies that are leading businesses into the third wave of electronic commerce.

2. Describe the function of the Internet Corporation for Assigned Names and Numbers. Include a discussion of the differences between gTLDs and sTLDs.

3. Describe how the Internet changed from a government research project into a technology for business users.

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4. Explain the difference between an extranet and an intranet. In your answer, describe when you might use a VPN in either.

5. Define “channel conflict” and describe how a company might deal with this issue.

6. Explain why a customer-centric Web site design is so important, yet is so difficult to accomplish.

7. Distinguish between outsourcing and offshoring as they relate to business processes.

8. Explain how the achieved trust level of a company’s communications using blogs and social media compare with similar communication efforts conducted using mass media and personal contact.

9. Distinguish between a virtual community and a social networking Web site.

10. Describe the role that culture plays in the development of a country’s laws and ethical standards